How can we help?
find answers to frequently asked questions
What services do you offer?
We provide a wide range of services including comprehensive IT management, telecoms solutions, broadband connectivity, end-user IT support, and other managed services tailored to business needs. All leverage robust security measures and our excellent customer support.
How can I contact customer support?
To contact us for support or any other query please call our advertised office number or send an email. See the Support page for further information (link in top right corner).
What should I do if I experience a service outage?
If you experience a service outage, please contact our support team immediately. We will work to resolve the issue as quickly as possible and keep you updated on progress.
How do I report a technical issue?
You can report a technical issue or request support by calling your dedicated support line (if available) or contacting us via the methods displayed on the Support page. Communications are typically managed through phone call and/or email with all details logged in our ticketing system.
What are your business hours for support?
Our business hours for support and all other functions are 09:30-17:30 Monday-Friday excluding bank holidays. An emergency fault reporting service is available out of hours. See the Support page for further details.
How do I obtain a quote or order a service?
Our quoting and ordering process begins with consultation. Please get in touch for a no-commitment conversation about your requirements. We may then provide an estimate and begin to craft your ideal solution.
How do I upgrade or change my service agreement?
To upgrade or change your service agreement, please contact us via your preferred method found on our Contact page. We’ll assist you in selecting the best plan to meet your needs.
What happens if I need to cancel my service?
If you need to cancel your service, please contact our customer service team to discuss the process. We will guide you through the cancellation procedure and discuss any potential fees or requirements.
What are your payment terms and options?
All goods and services are invoiced after delivery or installation with a net 14-day payment period. Payment may be made by Direct Debit or bank transfer. Payment terms for ongoing services are outlined in your service agreement. For more information, please get in touch.
How do you ensure the security of my data?
We implement robust security measures including encryption, access controls, and regular security audits to protect your data. Our network carriers, suppliers, and partners also adhere to strict security standards.
What steps are taken to ensure GDPR compliance?
We comply with GDPR by implementing data protection measures, providing transparency about data use, and allowing customers to exercise their rights regarding their personal data. For more details, refer to our Privacy Policy.
Have another question? Get in touch. We will be pleased to assist.
